Privacy Policy for Trinatech Services Ltd.

Effective Date: 27th Dec 2024

Trinatech Services Ltd. (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose and protect your personal information when you visit our website or make purchases from our online store. By using our website or making a purchase, you consent to the practices described in this policy.

1. Information We Collect

We collect different types of information to provide and improve our services:

  • Personal Information: When you place an order or sign up on our website, we may collect personal details such as:

    • Name
    • Email address
    • Phone number
    • Shipping and billing address
    • Payment information (mpesa number, credit card details, bank transfer details, etc.)
    • Any other information necessary for order fulfillment

  • Non-personal Information: We may also collect non-personal information, such as:

    • Browser type and version
    • IP address
    • Device information
    • Pages visited and time spent on the website
    • Referring website URLs

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing and Fulfillment: To process your orders, handle payments and deliver products to you.
  • Customer Support: To assist you with inquiries, product support and resolve issues related to your account or purchases.
  • Marketing: With your consent, we may send you promotional emails, newsletters and other marketing communications regarding our products, services and special offers.
  • Improvement of Services: To improve our website, product offerings and customer experience based on the data we gather about user behavior.
  • Legal Obligations: To comply with applicable laws, regulations and requests from law enforcement agencies.

3. How We Protect Your Information

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it. These measures include:

  • Encryption: We use SSL (Secure Socket Layer) encryption to protect sensitive information during transmission (e.g. address and phone number).
  • Data Storage: Your personal data is stored securely on our servers and access is limited to authorized personnel only.
  • Payment Security: All payment transactions are processed through trusted, secure payment gateways, and we do not store credit card details on our website.

4. Sharing Your Information

We may share your personal information with third parties under the following circumstances:

  • Service Providers: We may share your information with third-party vendors who help us with order fulfillment, payment processing, shipping or customer support. These third parties are contractually obligated to handle your information in accordance with our privacy standards.
  • Legal Compliance: We may disclose your information if required by law or to respond to legal processes, such as subpoenas or court orders.
  • Business Transfers: In the event of a merger, acquisition or sale of assets, your information may be transferred as part of the transaction.

We do not sell or rent your personal information to third parties for marketing purposes.

5. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to improve your experience and collect information about how you use our site. Cookies are small files stored on your device that help us remember your preferences and improve website functionality.

You can manage or disable cookies through your browser settings. However, please note that some features of our website may not work properly if cookies are disabled.

6. Your Rights and Choices

As a customer, you have the following rights regarding your personal information:

  • Access and Correction: You can request access to the personal information we hold about you and request corrections if it is inaccurate.
  • Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by following the instructions in the email or by contacting us directly.
  • Deletion of Information: You may request that we delete your personal information, subject to certain legal obligations we may have to retain it.

To exercise your rights, please contact us at info@trinatechtonersandprinters.co.ke or 0729 589 346.

7. Third-Party Links

Our website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Trinatech Services Ltd.
Ground Floor, Realster Business Centre, along River Road, opposite KCB Bank, River Road Branch, Nairobi.
Phone: 0729 589 346
Email: info@trinatechtonersandprinters.co.ke

Thank you for choosing Trinatech Services Ltd. for your printing needs.